FAQs

You will receive an order confirmation via email. Our small team will then prepare your regenerative, organic meats. Each order is hand-packed to ensure it arrives in peak frozen-fresh condition. Once your order has left the farm, you will receive another email from us to let you know it's on the way.

You’ll receive a spammy-looking SMS (sorry, we are working on it!) with tracking details when the night before your order is due for delivery. The tracking link will be trk.bcrc.io/[your tracking number].

No, you don’t need to be home. Our meat is frozen and packed in insulated boxes with Techni ice packs, keeping it frozen for up to four hours after delivery. During the warmer months, we recommend placing your order in the freezer/fridge within 2 hours of delivery.

Our boxes are designed to keep your order fresh, with an ice gel brick and insulated packaging for added peace of mind. During the warmer months, we recommend placing your order in the fridge within 2 hours of delivery. In cooler weather, it’s safe for up to 4 hours. You’ll receive an SMS once your box is delivered—just a friendly nudge to pop it in the fridge as soon as possible to maintain quality.

All of our meats are shipped frozen to preserve peak flavor and quality. Due to the nature of our transportation, items may arrive partially defrosted. Rest assured, these can be safely refrozen at home, as they are stored under secure, chilled conditions throughout the journey.

If your order did not arrive as expected, please check the tracking status on your order:

• On Hold: Your box is delayed, and we’ll update you when it’s back on track.
• Delivered: If tracking shows “delivered” but you haven’t received it, reach out to our Customer Care team.
• Cancelled: If we couldn’t fulfil your order, you’ll be notified and rescheduled promptly.

We currently serve most areas across Australia. To check if we deliver to your location, simply enter your postcode on our website’s postcode checker at the top of the page. Want to know more?

We deliver nearly every day, giving you flexibility to select a convenient delivery day at checkout.

Please note a standard handling time of 7 days to ensure that every item arrives in its optimal, frozen-fresh state.

We pack and ship orders twice a week from our farm, using a frozen courier service. While we do our best to get orders out quickly, please allow up to 14 days for delivery, especially if you're in a regional area like North Queensland or Perth. 

We’re a small regenerative farm — not a warehouse. Every order is hand-packed here with care, using animals we’ve raised ourselves or from like-minded farms. Because our boxes are sent frozen, we rely on specialty couriers who only collect on certain days and don’t visit all areas daily. 

Your delivery should arrive on the day you selected at checkout.

You’ll receive an SMS with tracking details when your box is dispatched. If your order did not arrive as expected, please check the tracking status on your order:

• On Hold: Your box is delayed, and we’ll update you when it’s back on track.
• Delivered: If tracking shows “delivered” but you haven’t received it, reach out to our Customer Care team.
• Cancelled: If we couldn’t fulfill your order, you’ll be notified and rescheduled promptly.